Found something helpful today I forgot to document the last time I encountered it.

 When you install the Xigla LiveSupport component into an AC7 website, you have to make a change to the primary web.config file.  There's a tag that has to be modified.

Edit the ~/Web.Config file in the root of your AC7 store.  Search for the word "theme" - should take you right to a tag <pages theme="AbleCommerce" ...>.  Remove the theme="AbleCommerce" portion BUT LEAVE THE REST.

Save it.  Now you'll be able to hit the LiveSupport start URL without the error "Using themed css files requires a header control".

 Enjoy!